Privacy Policy
Last updated: September 10, 2026
Introduction
This Privacy Policy explains how moon-swan.com collects, uses, discloses, and protects information collected from visitors and users of our website and services.
Information We Collect
Information You Provide
When you submit consultation requests or contact forms, we collect:
- Your name and email address
- Service selection and project details
- Any additional information you choose to provide in message fields
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system information
- IP address and general geographic location
- Pages visited and time spent on each page
- Referring website addresses
How We Use Your Information
We use collected information for the following purposes:
- Responding to consultation requests and inquiries
- Providing information about our services
- Improving our website functionality and user experience
- Analyzing website traffic and usage patterns
- Complying with legal obligations
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:
- With service providers who assist in operating our website and conducting our business, under confidentiality agreements
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of our users or the public
- In connection with a merger, acquisition, or sale of business assets
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Consultation requests and related correspondence are typically retained for three years.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to object to or restrict certain types of processing
- The right to data portability
To exercise these rights, please contact us using the information provided on our contact page.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze site usage. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.
Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using our services, you consent to such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy regularly.
Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
moon-swan
427 Saint-Jacques Street
Old Montreal, Quebec H2Y 1N9
Canada
Email: [email protected]