GDPR Compliance Statement

General Data Protection Regulation Compliance

moon-swan.com is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data Controller

For the purposes of GDPR, the data controller is:

moon-swan
427 Saint-Jacques Street
Old Montreal, Quebec H2Y 1N9
Canada
Email: [email protected]

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you submit a consultation request or contact form, you provide explicit consent for us to process the information you provide
• Legitimate interests: We process certain data to operate our website, improve our services, and prevent fraud
• Legal obligation: We may process data to comply with legal requirements and regulatory obligations

Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access

You have the right to request confirmation of whether we process your personal data and to access that data. We will provide you with a copy of your personal data in a structured, commonly used format.

Right to Rectification

You have the right to request correction of inaccurate personal data and to have incomplete personal data completed.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, including when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent.

Right to Restrict Processing

You have the right to request restriction of processing your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates data protection laws.

How to Exercise Your Rights

To exercise any of your rights under GDPR, please contact us at [email protected] with the subject line "GDPR Request." Please include:

• Your full name and email address
• A clear description of the right you wish to exercise
• Any relevant details to help us locate your information

We will respond to your request within one month. In complex cases, we may extend this period by two additional months and will inform you of the extension.

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel
• Staff training on data protection practices

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

International Data Transfers

If we transfer your data outside the European Economic Area, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Other legally approved transfer mechanisms

Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.

Children's Data

Our services are not directed to children under 16 years of age. We do not knowingly collect or process personal data from children without parental consent.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.

Contact Information

For questions regarding GDPR compliance or data protection practices, please contact:

Email: [email protected]
Address: 427 Saint-Jacques Street, Old Montreal, Quebec H2Y 1N9, Canada